Shipping Information
Shipping Policy
Thank you for shopping with Kluxe Kollection ! We are proud to offer worldwide shipping. Please read our shipping policy below for all the details regarding our shipping process, times, and options.
Shipping Options
We offer two shipping options for your convenience:
1. Non-Tracked Shipping
This is a more affordable option where your order will be shipped without tracking information. While most orders arrive safely, we cannot track the progress of your shipment once it leaves our facility.
2. Tracked Shipping
For added peace of mind, we highly recommend selecting Tracked Shipping. This option provides a tracking number that allows you to monitor your order's journey every step of the way, giving you more security and control over your shipment.
Processing Time
Please note that processing time and shipping time are separate. Our processing time is 2-4 business days from the time you place your order. This period is necessary as Kluxe Kollection is a small, one-person business, and we strive to carefully package and prepare each order. Once your order is processed and shipped, it is out of our hands.
Shipping Times
Once an order has been fulfilled and shipped, shipping times may vary depending on the courier and your location. Delays can sometimes occur due to factors beyond our control, such as weather conditions, customs processing, or logistical issues. We appreciate your understanding and patience.
Responsibility After Shipment
Once your order has been dispatched, we are no longer responsible for it, as it is under the care of the courier. Any issues with the delivery or tracking must be addressed directly with the courier service. We always recommend choosing tracked shipping to ensure you have more security and visibility over your order's delivery status.
Refunds and Returns
Please note that Kluxe Kollection has a no refunds policy. As a small business, we are unable to accommodate returns or exchanges at this time. We encourage you to review your order carefully before purchasing. However, if you have any questions or concerns, please don’t hesitate to reach out to us.
Contact Us
If you have any further questions or need assistance, please feel free to contact us at:
Email: [thekluxekollectionk@gmail.com]
Thank you for supporting Kluxe Kollection !